We want you to be completely satisfied with your purchase on decomaisonstyle.com. If you experience any issue with your order, we will do our best to resolve it as quickly as possible.
Claim deadline
You have 15 days from the date you receive your package to report any issue to us.
Eligible cases for a refund or replacement
- Item received damaged or defective
- Item not matching the description or photos
- Package not received within the announced timeframe
How to submit a claim?
- Contact us by email at Info@decomaisonstyle.com with in 15 days of receiving your order
- Include your order number
- Attach clear photos or videos showing the issue
We will get back to you within 2 to 5 business days.
Depending on the nature of the issue, we may offer:
Solutions we offer
Pepending on the nature of the issue, we may offer:
- Full refund — if the package was not received
- Replacement item — if the item received was damaged or incorrect
- Store credit for a future purchase — based on your preference
Non-eligible cases
- Claim submitted after the 15-day window
- Item returned without prior approval from our team
- Damage caused by misuse of the product
For any questions, reach us at Info@decomaisonstyle.com— we’re here to help.